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Guarantees,Terms and Conditions
Ramco Awards was founded
on a strong belief that our customers are the reason for our success. We back each
and every custom product we manufacture with outstanding customer service practices,
and our 100% quality guarantee. You
are a very important part of our process. We rely on you for vital information in order
to produce the specific custom products (lapel pins, embroidered patches, lanyards,
challenge coins, buttons, badges, key chains and other promotional products) you
want. While we are working together, we each have responsibilities. For your convenience,
we have included these responsibilities below. Please take a moment to read them.
These are the terms and conditions that govern all of our sales. Ramco Awards backs each and every product we manufacture
with our 100% Quality Guarantee. We will replace (at no additional charge to you)
any defective custom product. We only require that you submit your written claim
of defective product to us within 30 days of receipt. For purposes of this Agreement,
the term "defect" or "defective" means a manufacturing error.Prior to starting production, you will receive via e-mail a digital
proof of your final custom-made product. This high-quality digital proof will allow
you to spell check, verify color, size and make any additional changes or corrections
prior to starting production. The "size" of your piece is determined by
measuring the widest or tallest point of your design. Prior to production,
you will receive an order confirmation letter via email. This order confirmation
will contain (1) written specifications of your order (including pricing, type,
size, quantity, colors, and the estimated production time), (2) a finalized digital
proof (incorporating any additional changes or corrections), and (3) a link to our
terms and conditions page. If the written specifications/finalized digital proof
meet your satisfaction, just send us your approval via reply e-mail, and we will
commence the production process immediately.
� Producing your order correctly &
on time. Once we have obtained your approval on the order confirmation described
above, we will produce your order within the following time frames: Custom Lapel
Pins 10 to 14 days Challenge Coins 20 days or less Specialty Lapel Pins* 20 to 30
days Large or specialty orders may require additional production time. Replacement
orders are subject to the same production time frames (as set forth above) as the
original order. For more information, please speak to your sales representative.
Your finished order will be shipped via UPS Priority International Air Service (at
no additional cost to you for orders to be shipped to the United States) directly
to the address you specify.
By submitting your design to Ramco Awards, you warrant that you have the legal
right to reproduce (or have reproduced) any logos or other images associated with
your order. You also certify that the production of any images you submit does not
infringe on any other person/entity's intellectual property rights.
� Giving due
attention to the proof provided. Once you receive the digital proof, carefully review
it in detail. Please give special attention to
(1) the design you have chosen,
(2)
the spelling of words you have chosen, and
(3) the colors you have chosen.
If there
are no changes or corrections to your proof, return your approval to us via email.
This is your signal to us that the order has been approved. Because we are producing
a custom-made product with no market available for cancelled orders, an approved
order may not be cancelled for any reason.
� Shipping Your Product. Its our goal
to have your product delivered to you on or before the date you need it.
All sales are final. Due to the custom nature of the products we manufacture,
all sales are final. Once an order has been placed, it may not be canceled for
any reason. Ramco Awards does not issue refunds, give credits or offer
discounts. As mentioned previously, if one of the products we manufacture is
found to be defective, we will gladly replace it (at no additional charge to
you). We only require that you submit your written claim of defective product to
us within 30 days of receipt. |
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