Guarantees,Terms and Conditions

 Ramco Awards was founded on a strong belief that our customers are the reason for our success. We back each and every custom product we manufacture with outstanding customer service practices, and our 100% quality guarantee.  You are a very important part of our process. We rely on you for vital information in order to produce the specific custom products (lapel pins, embroidered patches, lanyards, challenge coins, buttons, badges, key chains and other promotional products) you want. While we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them.
These are the terms and conditions that govern all of our sales. Ramco Awards backs each and every product we manufacture with our 100% Quality Guarantee. We will replace (at no additional charge to you) any defective custom product. We only require that you submit your written claim of defective product to us within 30 days of receipt. For purposes of this Agreement, the term "defect" or "defective" means a manufacturing error.Prior to starting production, you will receive via e-mail a digital proof of your final custom-made product. This high-quality digital proof will allow you to spell check, verify color, size and make any additional changes or corrections prior to starting production. The "size" of your piece is determined by measuring the widest or tallest point of your design. Prior to production, you will receive an order confirmation letter via email. This order confirmation will contain (1) written specifications of your order (including pricing, type, size, quantity, colors, and the estimated production time), (2) a finalized digital proof (incorporating any additional changes or corrections), and (3) a link to our terms and conditions page. If the written specifications/finalized digital proof meet your satisfaction, just send us your approval via reply e-mail, and we will commence the production process immediately.
� Producing your order correctly & on time. Once we have obtained your approval on the order confirmation described above, we will produce your order within the following time frames: Custom Lapel Pins 10 to 14 days Challenge Coins 20 days or less Specialty Lapel Pins* 20 to 30 days Large or specialty orders may require additional production time. Replacement orders are subject to the same production time frames (as set forth above) as the original order. For more information, please speak to your sales representative. Your finished order will be shipped via UPS Priority International Air Service (at no additional cost to you for orders to be shipped to the United States) directly to the address you specify.  By submitting your design to Ramco Awards, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person/entity's intellectual property rights.
� Giving due attention to the proof provided. Once you receive the digital proof, carefully review it in detail. Please give special attention to
(1) the design you have chosen,
(2) the spelling of words you have chosen, and
(3) the colors you have chosen.
If there are no changes or corrections to your proof, return your approval to us via email. This is your signal to us that the order has been approved. Because we are producing a custom-made product with no market available for cancelled orders, an approved order may not be cancelled for any reason.
� Shipping Your Product. Its our goal to have your product delivered to you on or before the date you need it.
All sales are final. Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. Ramco Awards does not issue refunds, give credits or offer discounts. As mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you). We only require that you submit your written claim of defective product to us within 30 days of receipt.
   
Wednesday, August 15, 2018